Course Avaya Self-Service Fundamentals

Course Avaya Self-Service Fundamentals

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You can set up an Avaya Support Account for documentation downloads (you can use the free individual subscription)

A Windows, Linux or Mac PC/Laptop


Are you looking for Avaya Self Service Training?

Avaya Certification is fast becoming the must have certificates for any IT professional working with corporate Enterprises. Most of the mayor banks and financial institutions rely on Avaya Self Service Solutions. This course is designed to help you pass the Avaya Exams. Even if you have never logged in to the Avaya platform before. No programming knowledge needed and no prior Avaya experience required. With this Avaya knowledge under your belt, you will be in high demand by many employers and you can command a superior salary providing Artificial Intelligence services for Enterprise Corporations.

In this course we will start with a broad overview of the Self Service platforms, concepts, the history, the evolution and then deep dive into the individual elements of the Avaya Self Service platform. You will explore IVR, Self Service Concepts, Voice Portals, Intuity Conversant Systems, Interactive Response, Experience Portal, Artificial Intelligence, etc.

Who this course is for:

  • Any student that wants to learn IVR and Self Service Technologies
  • Any student that wants to learn Self Service with Muti-Media and Artificial Intelligence